Description
Service Desk Specialist, ITIL, MS Office/Windows OS/IE WEB Browser, IT, Basic ERP/WEB/EDI, Helpdesk, Customer Service.We are urgently seeking a Service Desk Specialist to work in Weybridge.
As the Service Desk Specialist you will be the first point of contact for all incoming service desk services queries. To log support calls in Service Desk system(s) and attempt to resolve the issue, passing those calls which cannot be resolved to specialist teams.
EDUCATION:
Fluent in English (Speaking in Other European Language will be advantage)
ITIL Foundation qualification will be an advantage
SKILLS AND ATTRIBUTES:
Good experience of MS Office/Windows OS/IE WEB Browser, needed. Candidates with experience in the IT industry will be of great interest.
Customer approachable attitude and a customer focused (proactive rather than reactive) person, who will always try and improve the relationship with the customer. Identifying problems before they occur.
Person will be expected to work to the needs of the customers (Not mind working late if any urgent action is needed)
Must be prepared to work a shift pattern that covers the hours 06:30 to 19:00
EXPERIENCE:
Previous experience in customer service / helpdesk experience
Some experience in the IT industry, preferably of a technical nature
Basic knowledge in ERP/WEB/EDI