Description
Experience:
Minimum two (2) to four (4) of related IT experience required. Knowledge/Skill/Abilities:Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training or experience equivalent required.
Description:
Ability to determine appropriate course of action within problem management process for service desk call.
Resolve end user and desktop support issues related to Windows XP and Windows 7 among clients employees in a timely manner to ensure positive impact on customer satisfaction.
Analyze, research, or resolve technical issues utilizing a variety of resources.
Enter all information in CA Service Desk tool.