Service Desk Analyst

Florida  ‐ Onsite
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Keywords

Description

Experience:

Minimum two (2) to four (4) of related IT experience required. Knowledge/Skill/Abilities:Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training or experience equivalent required.

Description:

Ability to determine appropriate course of action within problem management process for service desk call.
Resolve end user and desktop support issues related to Windows XP and Windows 7 among clients employees in a timely manner to ensure positive impact on customer satisfaction.

Analyze, research, or resolve technical issues utilizing a variety of resources.
Enter all information in CA Service Desk tool.

Start date
n.a
Duration
9 months
From
Computer Professional Staffing
Published at
02.05.2013
Project ID:
530946
Contract type
Freelance
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