Filesite and Autonomy IDOL Support

London  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Team members will be engaged in some or all of the following:

* Project Managing the full end to end of the support
* Incident Management - Tier 3 support
* Problem Management - Root Cause analysis
* Capacity monitoring of the DM systems and planning upgrades
* iManage Worksite Applications Server Monitoring and Support
* IManage Filesite, EMM and Offsite Desktop Software Support
* Monitoring and support of the in-house Refiler product
* Managing and monitoring the DM - SAP interface
* Supporting the in-house Active directory / DM security synchronisation process
* Monthly Reporting on Service Level and DM System Health
* Continuous Operational Improvement
* Autonomy Product Updates (Technical Refresh)
* Supplier Management (ie with Autonomy)
* Support for Business Continuity Tests
* Delivery on Change Requests
* Service Introduction (i.e. for new DM Projects)
* Managing and Monitoring the SharePoint Interface (future project)
* iManage Records Management Desktop Software Support (future project)
* iManage Records Manager Support (future project)

Technical Skills

Must have:

* Specific Enterprise Content Management solution exposure
o Document Management / Records Management
o Autonomy iManage WorkSite
* Autonomy IManage Worksite Server, WCS, EFS, Worksite Web 8.5 and/or 9.0
* Autonomy IDOL
* Autonomy IManage Filesite, EMM, Offsite 8.5 and/or 9.0
* SQL Server including SQL Scripting

Nice to have;

* RecordsManager / Autonomy Meridio / Microsoft SharePoint / OpenText, etc
* SharePoint based Workflow solutions (ideally Nintex)
* Microsoft Office development
o Visual Studio Tools for Office (VSTO) / Office automation

Please get in touch asap if you think you are suitable

To find out more about Real, please visit us on www.realstaffing.co.uk
Start date
05/2013
Duration
6
From
Real Staffing
Published at
03.05.2013
Project ID:
531272
Contract type
Freelance
To apply to this project you must log in.
Register