Customer Service Rep IV

Job type:
Start date:
5 months
Synergy America, Inc.
Published at:
flag_no USA
Project ID:

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We are currently seeking Customer Service Rep - IV for a 5 month contract role for our client in Knoxville, TN. Individual will provide full range technical support to Central Transportation planning through shipment document processing, and delivery appointment scheduling.


  • High school education and advanced education or experience in transportation, order processing, or customer service.
  • Four to six years of office experience including a high level of administrative or operational skills and several years of experience supporting management is typically required, or an equivalent combination of training and experience.  Communicate effectively both orally and in writing.
  • Extensive knowledge of organization, its business policies and procedures.
  • Ability to work effectively with transportation management systems and a thorough knowledge of current office practices and procedures.


  • Schedule delivery appointments with customers, vendors, and mills meeting their requirements and supporting the shipment planning process.
  • Accurate and timely entry of delivery appointments into the appropriate system, accompanied by identification and communication of exceptions to requested arrival.
  • Create shipments that are complete and accurate in time to meet daily loading/unloading schedules.
  • Assists Analyst in administrative assignments as required to achieve maximum team efficiency.
  • Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
  • Communicate fully with superiors, peers and others who have a need to know. Be informative without being obtrusive or vexatious. Communicate in a manner which is timely, yet prompt; complete, yet concise; candid, yet accurate; and clear, yet responsive.

Interested candidates please email your Resume.