Description
Configuration Management Assistant - Asset Management
My client, a prestigious financial institution in the Asset Management industry is looking for an experienced Configuration Management Assistant.
Job Description
As part of a small team composed of a Change Manager, Release Officers and Enterprise
Configuration Manager, you will share the following responsibilities:
Change Management:
Validate sign-off reports.
Review all outstanding Change Requests awaiting action and update the change with all progress that occurs.
Configuration Management:
Ensure test environment alignment (coherent with change and release purposes).
Globally ensure appropriate test conditions (in UAT): Monitor status, chase action owners,
organize DB refreshes, etc.
Ensure the CI list is maintained and participate to audit.
Deployment Coordination (Release management):
Review Deployment Request (process Q&A),
Update/follow up daily planning.
Chase open action points.
Reporting:
Produce regular and accurate management reports on application changes including metrics and
KPIs.
Record meeting discussions, decisions and actions accurately for inclusion in meeting minutes.
Communication:
Communicate efficiently with stakeholders: from business applications teams to technical team,
including external partners.
Ensure that issues are effectively managed or escalated.
Generally contribute to the successful delivering of application Changes within the Release and
Configuration Management function and to carry out various initiatives and administration tasks may
be required.
Required Experience/Skills:
Working experience in the IT industry.
Knowledge of IT tools: JIRA, QC, Clarity, BMC Release Process Management.
Resistant to stress.
Customer-service oriented and a good team player.
Awareness of ITIL processes: Service transition, Service Operation.
Motivated by administrative tasks.
Experience in Finance Industry (Asset management) is an asset.
High degree of organizational and time management skills.
Excellent verbal/written communication and interpersonal skills.
Pro-active.
This may require working on some Saturdays and flexibility in working hours (for urgent change
management).
Language Capability
Knowledge of French is an asset.