Description
Mainframe Team Leader
This Senior position is required for a client running in theIBMzSeries platform.
The subject candidate should have experience working in a Mainframe environment and should have good knowledge about the related technology and SW.
The Data Center Manager (Team Leader) will plan, organize, direct, control and evaluate the operations technology systems, its team, policies and processes in order to ensure the delivery of class A services to the customer.
The Data Center Manager (Team Leader) will manage Key Performance Indicators (KPI's) to support goals and objectives as outlined SOW andSLArespectively.
One of his main responsibilities is to minimize risks, preventing outages and service degradations that are associated to operational system and its availability of applications.
Responsibilities:
- Participate in the hiring process of technical resources for the project, ensure availability of adequate, skilled support resources to the project
- Manage and control tasks assigned to technical resources that are subject toSLA, prioritized by importance of customer requirements and sub-projects that are included in the Scope Of Work agreement
- Manage and control jointly with the Project Manager (PM) of the project, the Project Implementation Plan, ensuring the timely delivery of milestones and report deviations from plan to Senior Management via PM
- Review clients existing processes and procedures
- Develop/recommend/improve frameworks for processes and procedures based upon regular reviews
- Support ITIL Service Management objectives andIBMBest Practice Methodology
- Initiate and manage Continues Improvement Process.
- Recommend and manage availability of support tools and processes, ie repository and general availability of documented processes, procedures and policies
- Manage regular performance reviews of support team members to assess strengths and weaknesses of each team member, identifying and recommending training requirements
- Manage crisis scenarios and conflicts that may affectSLAcommitments and smooth running of the project.
- Manage and control on-the-job training to support knowledge transfer
- Review proposals and advise customer
- Provide recommendations to the clients management and Steering Committee on planning issues and conflicts of any kind associated to project implementation andSLA
Act as Management contact between SBM and the client.
Experience:
10+ Years experience of which at least 5 years in a similar environment/position
Job Location: Riyadh, Kingdom of Saudi Arabia