Description
We are looking for Service Desk SME/Service Desk Subject Matter Expert for an urgent opening with one of our esteemed clients.
Requirement
Job Title: Service Desk SME/Service Desk Subject Matter Expert
Duration: Contract
Location: Copenhagen,Denmark
Job description:
Hands on experience in setting up and transitioning service/help desk services
In depth understanding of operations and regulatory requirements in India and other low cost geographies
Ability to set up and fine tune processes for global support
Detailed understanding og systems, processes, metrics and SLAs to support a service desk
Strong operational, customer interface and people motivation skills
About the Employer
The employer is a multibillion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
Avance Consulting is one of the UK's fastest growing talent acquisition companies. Head quartered in London, we are a global reach agency with a large presence in UK, Europe, US and India.
If you are interested in this Service Desk SME/Service Desk Subject Matter Expert opportunity, please APPLY NOW.