Description
Purpose and Description:
The Senior Video Conferencing/AV, Engineer position will be based in Northern CA (Oakland, CA) and reports to the Senior Manager of Video Engineering and Delivery in the Management Group as part of Network Services. This position takes daily direction from the functional lead in charge of Video Systems Engineering, Installation, and Maintenance.
This position is primarily responsible for providing Video Conferencing/AV Design, Implementation and Maintenance support of video conferencing initiatives throughout Northern California and beyond.
Essential Functions:
Provide design/engineering/project leadership on new/upgraded video conferencing projects
Provide management and oversight to our AV integrators/partners and employees on video conferencing projects
Provide/Lead engineering and technical input to create, maintain, and implement video engineering standards
Support/resolve video conferencing/AV field incident tickets
Support/Lead video system moves, adds, and changes in the field
Additionally, this position requires the following functions to be performed as needed: Designing, engineering, installation, troubleshooting, repairing, testing, supporting conferences, monitoring, facilitating, reporting, documenting, training, working with A/V vendors, and preventative maintenance
Participates in assignments and projects with minimal direction from higher level resources
Incorporates department technology strategies and design/engineering concepts into assignments and projects and helps develop those strategies
Participates in projects as a video conferencing engineering resource
Performs complex tasks, decision making or in depth analysis with minimal direction
Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties
Provides client/peer training on video conferencing systems as needed
Positively represents and promotes the VED department while insuring the highest levels of customer satisfaction
Must comply with all and VED department policies including status reports, RPM timekeeping, project recharging, All Remedy processes, project management reports, etc.
Must be able to continuously prioritize activities to ensure that video operations are never compromised
Maintain and operate company vehicles/tools in compliance with corresponding company policies
Performing duties in the most efficient and cost effective manner possible
Provide in-room Video Conference/AV support for Senior Executive needs.
Required Experience:
Minimum of 5 years of direct experience with Video Conferencing/AV integration design, engineering, installation and support
Experience with Cisco/Tandberg MCUs, Cisco/Tandberg endpoint products, and Cisco TelePresence
A proven track record of increased responsibilities while delivering desired results
Must have own transportation to run between sites.
Must have excellent written, verbal, and interpersonal skills combined with strong team work and team building skills
Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels to include executive.
Demonstrated experience providing in-room Video Conference/AV support for Senior Executive needs.
Preferred Experience:
Experience with large enterprise IP Networks and related networking equipment.
Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field
Good knowledge of video conferencing hardware and ITU standards (ie H.320, H.323, H.264 and SIP)
AMX, Crestron or Extron control system knowledge
Certification(s) in Cisco Switches - media gateways - Routers, Cisco/Tandberg Video equipment, Cisco Telepresence etc
CCNA, Tandberg, Polycom, Radvision, MCSE, ITIL certifications
Experience working with or in large corporations
Experience working with or in a Health Care company
Required Education:
High School Diploma
Skills to be successful in this role:
Must be detail oriented and have excellent organizational and procedural skills
Must have strong sense of integrity and personal accountability
Must be self-motivated, well organized and have strong innovation and facilitation skills
Proven oral and written communication skills, excellent presentation skills
Excellent analytical skills
Ability to interface effectively with all levels and across organizational lines
Ability to effectively utilize external vendors and resources throughout the organization
Ability to build team relationships and partnerships across organizational lines
Travel Required:
Up to 75% (Local) Reimbursed