Description
This QA Specialist III has an advanced knowledge base regarding Operational Quality. This position is responsible for assisting in the maintenance of all aspects of quality and general compliance within the Access Solutions Organization, and the management of external business partners.Duties:
- Identify and address quality enhancements.
- Share responsibility for monitoring, review and analysis of quality tactics
- Assists in the integration of quality and general compliance to address complex problems; provide communications to business partners.
- Provide verbal and written communication to internal and external partners regarding clear and concise quality and compliance guidance within context.
- Deliver well organized presentations
- With limited oversight, develop resolutions to complex quality issues, impacted goals, and the objectives of business partners.
- Act as a team member for quality/compliance questions. Represent Access Solutions on project teams, and multi-disciplinary groups
- Interact with business partners on quality and compliance matters of low to medium risk.
- Represent the Assess Solutions Organization as a subject matter expert on compliance related matters.
Skills:
- Minimum of 4-6 years experience in the pharma/biotech industry
- Minimum 3 years experience in auditing or Operational Quality Excellence in a call center environment
- Must be a strategic thinker who keeps abreast of new developments in quality and continuously improves proficiency
- Excellent written and oral communication skills, with a proven ability to communicate effectively across leadership levels.
- Demonstrate commitment to uphold Access Solutions values and vision regarding quality and compliance
- Strong meeting management and group process facilitation skills, with ability to structure small and large-group meetings to achieve pre-defined objectives.
- Strong customer service orientation.
- Team player with demonstrated strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization
- Approaches work with energy and a positive, constructive attitude
- High competency in the following areas: priority setting, multi-tasking, planning, process and project oriented, strategic ability, organizational agility, effective decision making, results oriented, time management, ability to work under pressure and with tight deadlines
To find out more about Real please visit www.realstaffing.com