Description
Title: Field Operations Computer Tech - Telecom
Type: Renewable contract
Location: Gulfport, MS
Hourly Rate: $16.75/hr
JOB SUMMARY
The IT Field Operations Technician is responsible for the installation, maintenance (both reactive and preventive) and project support the voice, data and telecommunications transport networks. These networks include analog and digital microwave, fiber optics, LANs (local area networks), PBXs, personal computers and voice and data wireless systems. These systems are installed, maintained and repaired in accordance with established standards, service levels, operational processes, and applicable work agreements.
Candidate will be required to travel out of town overnight on a frequent/regular basis and using his/her own vehicle (mileage will be reimbursed). Travel includes the Southeastern Region of Mississippi.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills)
- Two-year degree (college/technical/vocational) or equivalent experience in electronics, telecommunications and/or computer technology is required.
- Understanding of the various topologies, eg telecommunications, wireless, data and voice networks and how they interface with each other
- Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications systems and ancillary equipment.
- Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.
- Knowledge of voice and data wireless systems and troubleshooting techniques.
- Knowledge of data communications and packet switch networks.
- Knowledge of PC hardware, operating systems, and associated peripheral and software components.
- Must have demonstrated personal computer skills along with a general understanding of corporate applications and standard desktop products
- Ability to work independently, self -starter with good time management skills.
- Ability to interface with, direct and/or coordinate various contractors as needed.
- Must have good verbal and written communications skills.
JOB RESPONSIBILITIES
- Responsible for the installation, maintenance (both reactive and preventive) and project support on the voice, data and telecommunications transport networks
- Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.
- Responsible for participating in on-call procedures/operations
- Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate
- Responsible for interfacing with the customer and other IT groups related to problems and installations as appropriate.
- Responsible for understanding and adhering to billing and performance processes and procedures.
- Responsible for maintaining accurate circuit and equipment inventories and documentation of assigned sites.
BEHAVIORAL ATTRIBUTES
- Ability to operate with minimal supervision
- Seeks opportunities to learn and transfer knowledge to others
- Good organizational and time management skills
- Ability to manage multiple tasks
- Understands and promotes Client Services and IT strategies
- Willingness to provide as needed after hours or on-call support
- Follows safe work practices
Synergis is a woman-owned company that serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle.
From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named the Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years. For more information about Synergis, please visit the company website.