Solution Centre Team Leader

Description

• Design, Testing & Support of Software Applications
• Desirable Working Environment
• Supportive Manager

Exciting opportunity for a Solution Centre Team Leader for an initial 6 month term is required to contribute to a large program of work in design, testing and supporting multiple software applications and associated Back End Servers environments.

On a daily basis you will:

• Manage data reliability and ensure integrity of the various applications.
• Problem management - conduct root cause analysis.
• Design simple database queries/reports.
• Approve change requests/change control.
• Conduct analysis of incidents to provide solutions or escalate to Solutions Support Manager as appropriate.
• Document problems, check progresses.
• Responds to requests for solutions by providing information to enable problem resolution and promptly allocates unresolved problems as appropriate.
• Under direction of the Solutions Support  Manager review system incidents and issues and identify possible enhancements and changes to affected applications to reduce future errors.
• Highlight recommendations/enhancements to the Solutions Support Manager.
• Conduct periodic audits of system users and proactively manage issues with user security and access through agreed processes.
• Manage all application environments to include for example Development, Testing, and Production.

To succeed in this role you will have:

• Recognised training qualification for IT eg: Dip IT and MCSE.
• Has gained experience as a competent administrator of Front End application management and/or Back End server environments.
• Has a high level of communication skills and takes an analytical approach to problem solving.
• Knowledge of IT and generic software tools and deeper knowledge and understanding of multiple software applications used within own organisation.
• Experience and knowledge in the management of SQL & Oracle databases with efficient capability to query and configure databases and associated applications. 
• A solid understanding of ITIL methodologies used by Aurora for managing and implementing change to our application and server environments.
• Has gained accreditation in ITIL V3 Foundation.
• Able to set priorities for customer needs and deal with a number of issues concurrently.
• Able to demonstrate self management and flexibility in taking on new challenges.

Desirable skills & training include:

• ITIL Intermediate OS&A.
• Accredited in ITIL V3 Foundation.

Please call Matthew Barnfield at alcami in Sydney for a confidential discussion quoting reference number or just hit the apply button below.