Description
Due to an internal promotion Chase Resourcing has been asked by our Client – a NASDAQ credited multinational, to source an Experienced Deskside Support Engineer on a permanent basis for their operations based Dublin City Centre. A vital part of your role will be to work closely with IT’s regional customers to better understand their needs and to propose technical solutions to day-to-day business problems.
Main responsibilities
- Support current corporate IT infrastructure – desktop and laptop systems with MS Windows operating systems (particularly Windows 7), Active Directory and MS Office (including MS Outlook)
- Research and development in corporate IT infrastructure and integration of new applications.
- Support of new projects related to corporate IT infrastructure.
- Troubleshooting and fault rectification related to corporate IT infrastructure – desktop and laptop systems, operating systems and applications.
- Produce documents related to corporate IT infrastructure and its projects.
- Software and hardware upgrade of corporate IT infrastructure desktop and laptop systems and applications.
- Ongoing configuration and maintenance of IT supported hardware and software standards
- Software and hardware installation and troubleshooting
- Occasionally conducting training programs such as brown-bag sessions designed to educate the clients internal users about getting the most from their tools
Required Experience
- ITIL Foundation certification
- Linux and/or Apple Mac Experience
- Familiarity with phone systems such as Cisco VoIP
- Experience of installing and configuring VMWare
- Experience working on projects and large software deployments
- Experience in a Customer Support call centre environment
- Experience using a helpdesk or IT issue and problems tracking system such as Remedy
- Experience setting up and configuring Lenovo laptops and HP desktops
- Experience setting up new offices from the ground up (including cabling and other IT services)
- Has worked in a large multi-national environments that span the globe
- A good understanding of “Quality” as it relates to Customer satisfaction
Salary:
Top Market Rates Paid