Client Manager - Retail Banking - Transaction Banking - Gatwick - £350

Job type:
Start date:
9 months
Campion Willcocks Limited
Published at:
flag_no United Kingdom
Project ID:

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Role - Client Manager - Retail Banking - Transaction Banking - Gatwick - £350/day

Purpose of the Programme
Our client, a leading UK retail bank require the services of a Client Manager to work on the Group Strategic Review which identified Transaction Banking (TB) as a key area of focus for driving growth. Investment in TB capabilities is a critical enabler to maintaining the Group's position as a leading Commercial and Corporate Bank and to achieve the strategic objective of becoming the leading UK House Bank' for Transaction Banking.

This programme will focus on channel enhancements across TB to support the customer value proposition delivered within the wider programme.

Purpose of the role
The purpose of the role is to explain to customers face to face/by telephone the process and changes their accounts/customer service approach will undergo when migrated from CAP to rCBS, coupled with other planned changes.

The five key Accountabilities/Deliverables are:

  • Fully understand the changes each customer in their portfolio will undergo.
  • Develop a contact plan for their portfolio.
  • Implement plan through engaging with customers (face to face or phone as appropriate) Record and manage progress using Customer tracker system
  • Escalate any issues raised by customers to programme where appropriate.

Core Skills
Strong interpersonal skills. Good banking knowledge. Strong communication skills. Attention to detail. Customer facing experience.

Desirable Skills
Ability to adhere to processes. Self motivated/managed. Ability to prioritise workload.

Additional Information
Customer Migration Managers (CMMs) will work as part of a team engaging with over 20,0000cusotmers. This role has been successfully deployed on previous migrations (MAFI/Release C/Complex). As the customer journey is being looked at holistically, the CMMs will also walk the customers through other changes that will impact them.

Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 2 working days, please assume that you have not been successful on this occasion.

Campion Willcocks is an equal opportunities employer. Services advertised by Campion Willcocks are those of an employment business.