Description
Position Summary:
Under minimal supervision, serves as a lead consultant for physical and logical security systems administration, which includes infrastructure of distributed computing and LAN equipment.
Job Duties and Responsibilities:
Install, upgrade, maintain, configure and program Middleware for both local and System level applications. Provide Tier 3 support and act as escalation point for Tier 2 support. Configure, program and manage Middleware applications outsourced to service providers such as General Computing Services (GCS), and various vendors. Coordinate maintenance activities with third party entities. Provide Tier 3 support and act as escalation point for Tier 2 support. Monitor and respond appropriately to alerts and escalate issues as needed. Provide input to third party entities on troubleshooting efforts to standardize and methodize procedures and to streamline processes. Configure and maintain hardware prevalent throughout the system in support of the Video Surveillance PMO Provide Tier 3 support and act as escalation point for Tier 2 support. Diagnose and resolve complex incidents and document actions taken and suggest necessary changes in the Remedy system. Update National Service Desk (NSD) Wikis, as needed. Plan and implement technical change requests using the Remedy system. Participate in district change management meetings. Provide input/feedback to the district's change management process. Determine how other indirect environment changes could impact supported applications. Participate and/or act as a lead resource on many complex technology projects while balancing operational work. Research and implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and application integrity of both support Middleware and specialty applications. Research, analyze and design complex/unique surveillance technology solutions. Participate in planning and execution of intra-district projects and inter-district projects. Ensure application availability by maintaining hardware and software integrity through capacity planning to meet changing demands. Train and coach district System Administrators, Technicians and Analysts. Qualifications and Skills:
Proficient in operating systems, such as Microsoft, Linux, Unix, Basic knowledge of database systems, such as Informix, SQL, MySQL and Oracle. Proficient in access control systems, such as GE Picture Perfect, Facility Commander. Software House C-Cure/Andover Continuim Basic knowledge of Scripting products, such as Bash scripts, Visual Basic Scripting, DOS scripts, SQL scripts and PowerShell. Basic knowledge of ticketing systems, such as Remedy. Basic knowledge of Microsoft Office products. Basic knowledge of computer components, such as Storage Area Network, Servers and personal computers. Basic understanding of the TCP/IP protocol suite. Basic understanding of the Microsoft Group Policy. Basic understanding of file/share permissions. Basic understanding of DNS, DHCP and WINS. Basic understanding of backup/recovery methods. Basic knowledge of surveillance equipment, including cameras, Digital Video Recorders, Network Video Recorders, Card Readers, Motion detectors and intrusion alarms. Basic knowledge of work aids, such as blue prints, schematics, and wiring, topology and rack elevation diagrams. Basic knowledge of basic hand tools and electrical diagnostic tools, such as multi-meters, toners and punch-down tools. Enterprise standards. SAFR. FISMA. COSO/Sarbanes Oxley. EAWeb Security specifications. PIV-I standards. EIA/TIA. System electrical wiring requirements. Security and Building Guidelines. Education and Experience:
B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science or related field of study with demonstrated experience, or equivalent experience.
Preferred:
Software House C-Cure 9000 certification L-3 Communications Certification NICE Vision 2.5 Certification MCSE or MCITP