Social Media Quality Analyst (MAYO)

Description

Quality Analyst, social media trands , Adobe Captivate/Qualtiy controller, webinar hosting, e-learning, Microsoft office, excel, 3rd Level Qualification essential. Must have at least 3 years relevant experience. Must have a strong working knowledge of the internet and social media trends. Develop web based (eLearning) training materials to support performance improvement processes and ensure clear understanding of program guidelines The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour. Must have strong Microsoft Office skills, especially Excel and PowerPoint. Background in a quality or performance management roles or organizations preferred but not essential (2-3 years in a multinational work environment) Practical experience with SQL an advantage. Working knowledge of SharePoint an advantage with Practical experience of content authoring tools such as Adobe Captivate a distinct advantage. Must be a self-starter, able to work with minimal supervision Time management and organization skills are essential When quality performance issues sues are encountered, the Quality Specialist/Controller will be required to provide educational support and direct engagement with the resources to improve quality, using technologies such as Online Video Production, Webinar hosting and eLearning. The role will require a high degree of confidence and experience using internet based technologies and online research. #12288; Performance and Quality Analyst 6 month contract with view to permanency Salary range 30k per annum