Sr. Technical Support Executive

Description

Position – Sr. Technical Support Executive
Location – Gurgaon, Jaipur, Indore
Education & Experience - 3 years degree or diploma in hardware networking/trouble shooting
6months experience in international process.

Skills Required
• Sound knowledge of Computers and Laptops
• Sound knowledge of operating systems – XP, Vista, Windows 7
• Sound knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, and Modem
• Good working knowledge of the Internet
• Advance troubleshooting skills for Atleast one of the following:
Computer Desktop, including Internal Hardware
Computer Laptop, including Internal Hardware
• One of the Operating systems from the following:
XP, Vista, Windows 7

Job Description
• Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
• Deliver Technical Support to Net gear customers over remote troubleshooting and chat support.
• This can be related to any computer/peripherals/networking related issues.
• They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.
• Help in achieving SLA’s specially AHT and FCR
• Communicate Quality standards and maintain customer satisfaction Index.
• Mentor and train the agents on latest issues
• Should come up with new troubleshooting techniques


If you are looking for a challenging role, please share your profile to with the following information

1. Current CTC ?
2. Expected CTC ?
3. Joining Period, Required?
4. Experience?
5. Willing to Relocate?

We assure you, that we will keep your Candidature/profile HIGHLY CONFIDENTIAL.


Regards
Sirisha