Front Office Business Support - Risk & PnL

Brussel  ‐ Onsite
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Keywords

Description

Front Office Business Support - Risk & PnL

A Front Office business support analyst is required by a large international bank base in Brussels, for a 6 month contract.

Goal:

Within CIB, the team IT Capital Markets Business Support is in charge of managing the client facing functional support in close collaboration with the Development teams and the Business.The applications supported are mainly used by the Front Office Traders & Sales to perform functions such as trading, pricing, risk or position keeping but also by Operations, to perform Middle Office, Back Office and Risk management functions. Our business domains mainly include Foreign Exchange, Treasury & Fixed-Income markets.

Description:

The FOBS Risk and PnL is an expert who possesses the ability to resolve Front Office complex customer and application issues using highly analytical skills. The FOBS Risk and PnL will use a variety of internal and external contacts to ensure customer satisfaction and business success.

His domain includes all the applications used by the Front Office officers, but S/he is specialist in Risk and PnL computing.

Major responsibilities of this position:

- Resolve all functional issues related to the used applications, utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills following established support process and metrics guidelines.

- Propose and develop IT light solutions (excel, small applications, macros, automatic report, ) to improve the efficiency of the Business As Usual work of our customers.

- Measure and analyze incoming software issues to determine root causes and develop technical and training solutions to minimize reoccurrences and severity and report results to manager.

- Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.

- Ability to handle several priorities and manage knowledge of multiple applications and their features

- Gather and forward customer feedback and suggestions for application improvement.

Education:

Academic background in economics and/or informatics.

Business experience required

Mandatory: 2-5 years of professional experience, of which at least 1 year in an IT environment

Experience in Financial Markets/Dealing Rooms:

Front or Middle Office

Good Knowledge of Fixed Income products.

Preferable

ITIL expertise is an asset, Experience in Front Office Risk and PnL computing is another asset.

Technical experience required:

Mandatory:  High level of knowledge of MS Office applications, especially Excel

Good level of knowledge of SQL

Development capability for small projects in the context of user automation (VBA, Java, C#, )

Start date
ASAP
Duration
6 months
From
ARK International Recruitment Ltd
Published at
30.05.2013
Project ID:
544017
Contract type
Freelance
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