Description
I am looking for a German speaking Technical Support Engineer, for a major client in Amsterdam.
Duration: till the end of the year, with extension possibilities
Location: Amsterdam, the Netherlands.
Primary responsibilities will include:
Providing day-to-day customer contact and actively seeking and documenting resolution to customer
problems with designated products and service lines;
Investigating, diagnosing and analysing technical problems reported by customers;
Interfacing with internal technical and customer service personnel;
Tracking open incidents and driving towards timely resolution based on goals and follow-up with customers;
Working with development engineers to diagnose problems and identify corrective actions for customers;
Reviewing and updating knowledge base and technical support documentation to reflect current technical
information on product.
Required skills:
Graduated in Computing Science/technical studies;
Good spoken and written English;
Good communication skills;
Skills in Java/C++, C# or .NET programming skills;
Knowledge of object-oriented design;
Computer network basics;
Database basics;
Working knowledge of source control systems;
Problem-solving abilities;
Ability to work in a team.
You can reach me and you can ask for Sander van den Bogaard
Michael Bailey International is acting as an Employment Business in relation to this vacancy.