Description
For one of our clients based in North Sydney, we are currently seeking for an IT Operations Support for a part time contract (+/- 25hour a week).
The role will encompass a range of areas, include but not limited to handing IT Procurement and Financial administrations, Asset Options Support, Service desk escalation and improvements, adhoc project support and coordinated business IT service logistics.
Responsibilities:
- Assist with managing IT equipment procurement for both IT and the business through established tools and processes
- Managing invoicing, Purchase Orders, Raising Vendors, capitalization process for IT, in alignment with Australia Financial policies.
- Oversee software ordering and licence compliance
- Act as IT Service Desk and Site Support escalation point to contribute towards meeting and exceeding SLA expectation
- Assisting with new service on boarding and support readiness testing & practice calls for the Service Desk.
- Provide operational support for local Infrastructure and Service Desk related projects on an ad hoc basis as required
- Coordinate service improvements initiatives, conduct stats analysis to identify trends and opportunities.
- Assess existing processes and seek opportunities to optimize to improve effectives while reducing effort
Requirements:
- At least 2-3years of experience in Office Administration or customer facing role
- Established communication skills, verbal and written
- Understanding and past experience of coordinating procurement, invoicing and basic purchasing.
- Vendor Management experience and exposure.
- Learn quickly and apply business processes and constraints in day to day operations and work delivery
- Self-driven with demonstrated ability to assume end-to-end ownership of services and operations.
- Strong customer focus
- Knowledge of managing SharePoint site will be ideal
Offer:
- Part time position around 25 hour per week
- Global organisation