Description
Operational Change Analyst Wanted!
This position provides support to the Configuration Change Control Manager, specifically ensure the configurable parameter set is accurately managed and that changes to the system and processes are effectively evaluated and risk assessed.
Work Performed
Support the management of Operational Changes and Releases throughout the change and release management life cycle. The life cycle includes:
Creation of change requests
Approving and submitting change requests to the Contractor
Receiving change requests from the Contractor
Conducting and minuting CAB meetings
Creating and updating records
Managing the configurable parameter set for the system
SME liaison and approvals
Monitoring testing activities
Scheduling releases
Gaining approval to implement releases
Monitoring deployment activities
Providing implementation early life support
Post implementation reviews
Identifying and fast-tracking emergency changes
Knowledge, Skills and Experience
3 + years support experience in an operational change management environment for critical services and infrastructure
Excellent practical knowledge of the operational change and release management life cycles
Proven operational change management experience relating to a complex configurable parameter set
Knowledge and experience of ITIL
Strong technical background in complex information technology environments
Excellent documentation and record-keeping skills including knowledge of Microsoft Excel, Outlook, and Word
Good written and oral communication and presentation skills.