Description
Strong coordination and organisational skills will be well regarded, along with your ability to diagnose problems.
Strong interpersonal skills and the ability to work in a team environment along with your well developed liaison and negotiation skills will all ensure your success in this position.
DUTIES:
- Provide specialist services for Exchange 2010 in a Microsoft based server infrastructure environment.
- In conjunction with department managers, prioritise, analyse and complete tasks according to the nature and urgency of the request.
- Assist with hardware and software configuration within the Standard Operating Environment (SOE) of the organisation.
- Provide 3rd level Support services for Exchange 2010 server and infrastructure issues, as required.
- Participate in resolver groups as part of the problem resolution process.
- Implement changes to departmental systems SOE strictly in accordance with departmental change control procedures.
- Ensure that the tasks and progressive action history are duly recorded and concluded to the client's satisfaction.
- Participate fully in the project management process and endeavour to achieve client outcomes in the most effective way. Willingness to be involved in scheduled rollouts.
- Comply with processes and procedures, in particular ITIL change management process.
- Maintain data and office security and system integrity in accordance with Departmental Security Instructions.
- As required, provide advice for ongoing maintenance of the organisation's ICT infrastructure.
SKILLS
- Extensive knowledge and experience administrating clustered Microsoft Exchange 2010 in a Windows 2003 and/or 2008 environment, Active Directory and related management products.
- High level of Scripting skills, in particular Powershell Scripting.
- Highly developed problem diagnostic skills.
- Experience with migration tools such as Quest Notes Migrator for Exchange and Quest Coexistence Manager for Notes. Preferred but not essential.
- Knowledge and experience with hardware load balancing and network acceleration devices. Preferable but not essential.
As this role is for a position within a government organisation, your application will ONLY be considered if you are an Australian citizen with the ability to gain a TSNV (Top secret negative vetting) clearance.