Product Support Engineer - Aviation

Gloucestershire  ‐ Onsite
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Keywords

Description

Product Support Engineer required for a leading Aerospace company based in Cheltenham to act as the point of contact for all customer related issues, supporting programs, and the field service teams, you will provide technical expertise and support on the full range of products and systems, to both external and internal customers. You will lead all investigation's, liaising closely with the customer, ensuring the correct process and tools are used to identify root causes and implement corrective actions.

Essential Responsibilities:

- Reliability trend analysis and corrective action planning FRACAS for fielded products

- Responsible for driving the overall planning, management and completion of all customer technical queries assigned

- Lead for customer technical issues and Investigation of field failures

- Creation of product briefings/Service Information Letters

- Technical presentations at fleet technical review meetings

- Act as the lead on all technical issues and overseeing Customer Support Engineers activities as appropriate

- Provide liaison and support on technical issues to the various departments and sites in the UK and overseas

- Support the activities of the Safety Product Management Team

- Maintain and develop a detailed knowledge of current and future products

- Maintain a relationship with customer facing teams, product leads and the Product and Engineering Centers Of Excellence

- Ensure traceability of customer queries using a tracking database to ensure customer actions are assigned clear ownership to ensure their timely conclusion

- Support the customer in the field, in the UK and overseas, through modification programmes and dedicated technical support visits

- Monitor the in-service performance of equipment, to identify problem areas and make recommendations and take actions to affect a solution

- Raise and coordinate approval of design change notes where delegated approval allows

- Maintenance and approval of fielded technical documents

Essential skills:

- Qualified to degree level in Mechanical or Electrical Engineering or similar level of knowledge and experience

- Proven track record of Aviation Systems products, mechanical or electronic design as well as an understanding of aircraft systems

- Demonstrable experience in an engineering position

For further information please contact Stef Walters or apply through this website.

Start date
ASAP
Duration
6 months +
(extension possible)
From
Experis Engineering
Published at
08.06.2013
Project ID:
548745
Contract type
Freelance
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