Description
SAP Service Desk/Helpdesk Agent (junior) needed for a one year contract near Aalst, Belgium.
If you are junior and have experience as a helpdesk/service desk agent or 1st and 2nd line SAP support this opportunity may be for you.
This role requires a fluent English and French speaker, although Dutch would also be an advantage.
Experience in SAP SD MM is required - you will be trained further to increase your knowledge.
This role can either start ASAP or in September depending on our availability.
Roles and Responsibilities
- First level support for Key Users.
- Creating Training documents.
- Translating business needs to consultants.
- Give Training.
- Guarantee growth of Data Knowledge Base.
- Back up for key users..
- Intermediate between key users and consultants.
Tasks
- Help Key users via phone/mail in order to get problems solved.
- Assist Key users in communicating correctly towards consultant.
- Translate business issue into more technical SAP language.
- Follow up on going issues and guarantee minimum leadtime.
- Assist consultants on problem solving.
- Provide necessary training manuals.
- Organize training sessions on new topics.
You must be eligible to work in Belgium. Visa applications will not be considered for this opportunity.
Please contact Tiffany at DSR Europe if you are interested in this opportunity.