Client Relationship Manager/Account Manager - IT Solutions

Melbourne  ‐ Onsite
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Keywords

Description

  • Large IT Solutions Company
  • Great working environment and team
  • Salary is NEG + Car Allowance + Bonus

A large National IT Solutions Organisation is seeking an experienced Client Relationship Manager to join their talented and dedicated team on a permanent Melbourne. The successful candidate will be responsible for acting as the interface between the customer and all internal departments, as well asensuring all SLA's are met within budget and ensuring that the company meets its contractual obligations for service.

Specific duties will include:

  • Act as an escalation point for technical issues relating to a specific account, ensure all complex issues are solved in a timely manner by liaising with the customer, technical support staff, senior management, engineers, and sales departments.
  • Maximise financial profitability of the contracted customers
  • Identify potential sales opportunities and create strategies for new business development in conjunction with the Sales team.
  • Nurture customer relationships.
  • Interface with the customer on behalf of senior management.
  • Ensure that SLAs and contractual obligations are met and attend regular review meetings with the customer.

Skills required for this position include:

  • Ideally 2-4 years experience in a Account Manager or Client Relationship Manager role within the IT industry.
  • Ability to work effectively with senior management.
  • Ability develop a strong working relationship with customers at all levels.
  • Excellent presentation skills.
  • Strong Project management Skills
  • Impeccable communication skills, both written and Verbal

This role would ideally suit someone looking for their next step in Service Delivery Management! This is a great opportunity to work with an industry leader that will provide a team of highly skilled staff and a fantastic work environment. Salary is negotiable depending on experience, and received additional benefits. This is a great opportunity to join a great company that will offer fantastic career potential! If you have the required skills, please forward your Resumetoday! QUOTE JJ0733

Start date
n.a
From
HiTech Personnel A division of HiTech Group Aus
Published at
13.06.2013
Project ID:
550907
Contract type
Freelance
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