Description
Our client is a $6.5 billion global company, it brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging its extensive global offshore infrastructure and network of offices in 31 countries, it provides holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.Now looking to hire Network Cisco voice - Level-2 Support Professional for their facilities in Jacksonville, FL if you find yourself comfortable with the location and the job description, please send across your recently updated MS Word copy of your Resume ASAP.
Title: Network Cisco voice - Level-2 Support
Location: Wilson, NC
Job Type: 6 - 9 months
Job Description:
- Min 3 to 5 years Experience with CCNA, CIPT, CCVP preferred, good comm. skills
- Maintain and update voice network inventory
- Provide a single point of contact for the reporting and tracking of Voice network Problems
- Receive all calls from service desk on Voice network issues for the site
- Record, track, manage and close (ie document resolution) all Telephony Problems received from the Service Desk.
- Maintain current status on all open Telephony Problems.
- Re-route misdirected calls in accordance with customer guidelines and the Procedures Manual.
- Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner.
- Have clear understanding and hands on experience of Cisco Voice network deployment models and should understand functioning of voice network devices.
- Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, Cisco Unity Voicemail, and Cisco CallManager express.
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
- Have clear understanding on Telecom infrastructure protocols like ISDN and analog signalling.
- Maintain and update voice network diagrams and vendor information for voice network devices
- Have very good troubleshooting and analytical skills.
- Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
- Report on Telephony Problems within established time frames.
- Perform root cause analysis in accordance with the Procedures Manual.
- Participate in root cause analysis if needed.
- Produce root cause analysis report.
- Perform Telephony Problem trend analysis.
- Prepare, produce, review and provide a trend analysis report.
- Review trend analysis report.
- Propose recommendations to improve the support process.
- Plan and test voice network software upgrades
- Plan and test disaster recovery and backup plans.
Regards,
Chandra S Reddy
Sr. Resourcing Specialist