Description
Service Desk Team Lead - Middlesex - £40kITIL
A new position has become available for a strong Service Desk Team Lead to be part of a growing team. You would play a key part in re-structuring the current service desk; and implementing practises and procedures initially in theUKbut also globally. Ideally the successful candidate will come from a large corporate environment. The service desk is 24/7 but the Team Lead will mostly be working a standard day shift.
Essential
4 years + Desk Senior Team Lead/ Management experience
ITIL
Ownership of incidents
SLA/ KPI responsibility
Incident ownership
Team development& training
Desirable
Experience within a large corporate environment
Setting up service desks/ restructuring.
This is a fantastic opportunity to join a fast growing company where the role will grow to international level.
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