Description
Using ITIL's best practices, manage end to end ICT Incident/Problem resolution. Contract from July 1 to June .
DUTIES
- As Senior Problem Manager manage the activities required to diagnose the root cause of Incident Management and to determine the resolution to those problems
- Ensure problem resolution is implemented through the appropriate control procedures
- Implement process improvements within the incident and problem management teams
- Maintain information about problems and the appropriate workarounds and resolutions to reduce the number and impact of Incident Management over time
- Interface closely with the Knowledge Manager to ensure lessons learned are incorporated into the continuous improvement of the IT division
SKILLS
- Previous Change/Incident/Problem Management experience
- ITIL qualifications and experience
- General Attributes:
- Proven communication skills with multiple levels of an organisation
- Strong influencing and relationship management skills
- Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities
- Self-driven and resourceful to achieve goals independently as well as working in groups
Due to this position being within a government organisation, your application will only be considered if you are an Australian citizen with a current (minimum) NV2 clearance.
When enquiring about this role, please quote reference #19948.