Description
PRIMARY FUNCTIONS/RESPONSIBILITIES:
UC4 application monitoring:
- Verify failures and long running jobs scheduled on SAP, Windows and Unix environments
- Error log analysis for troubleshooting
- Create notification to responsible according to documentation
- Follow up open notifications
- Monitor shared mailbox for on-demand execution requests and consulting
UC4 change management activities:
- Implement UC4 changes per client procedures
Other routine activities:
- Obsolete objects deletion
- System maintenance support on working hours
- Mailbox maintenance (archiving)
- ITSM requests queue monitoring and dispatch
QUALIFICATIONS DESIRED
Technical skills
MS Windows 7 and 2003 work environment, MS Office package
SQL queries
UC4 application knowledge (plus if have it)
Soft skills
Good written and oral communication skills with clients
Good IT analytical skills
Multitasking and adaptability to time pressure and priorities changes
Language
English: IT business fluent proficiency mandatory (Hungarian is not required)