Description
Role Requires CDC Check - Criminal Disclosure Check
THE ROLE:
Handling all customer calls professionally and courteously in accordance with Company procedures.
Ensuring that all regulatory requirements are met whilst maintaining customer experience.
KEY RESPONSIBILITIES AND TASKS
- Take responsibility to ensure your own targets are met.
- Be a team player and considerate of others.
- Be aware of call time and SLA's and how these interact with the incentive scheme.
- Ensure calls are delivered with excellent customer service and meet FSA regulatory requirements
MEASURES OF SUCCESS
- Achievement of application to booked loans ratio.
- Achievement of call to application ratio
- Compliance targets achieved through regular call monitoring
KEY SKILLS AND EXPERIENCE REQUIRED
- Customer focus
- Proven sales experience
- A positive and helpful attitude
- Self motivated
- Ability to work on own initiative
- Focus on targets and goals both individual and that of the team
- Enthusiastic and committed