Description
SLA Manager - Must be NATO Secret or SC Cleared - 12 Month Rolling Contract
Experienced CIS Staff Officer with practical experience of CIS Operations and Maintenance (O&M) at the tactical/operational/strategic levels: user requirements and capability requirements capture and the SLA operation and management of complex CIS SLAs
Experienced Service Manager at Expert level with a deep understanding of Service Management in large organizations that are geographically diverse and a multi-cultural environment
Deep understanding of Service Level Management, good understanding of Incident Management, Change Management and Release and Deployment Management
ITIL Service Transition/life cycle qualified,Need to have good customer facing skills, ITIL Foundation Course Certificate, OSI familiarization,Fluency in English