Description
Our clients expect the best and that is what we are looking for, so if you are that high quality individual who is professional in all aspects of your work, then Acrodex is interested in talking to you about joining our team of information technology professionals. You will be supported by an outstanding group of like-minded technology and business professionals who are known for their reputation, commitment to quality, delivery and uncompromised customer service. This is the reason why our clients rely on us as trusted advisors and it is through our client's recommendations that new business opportunities arise.
About the Company:
Acrodex is a full spectrum, enterprise-wide technology solutions provider that has been in the IT business since 1984. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. With over 500 employees we deliver quality service from our office locations in Edmonton, Calgary, Toronto, Vancouver, Regina, Winnipeg and Fort McMurray. We offer a full benefits program which includes Life Insurance, Accidental Death and Dismemberment, Short and Long Term Disability, Extended HealthCare (including a Vision Care program), and Dental care.
General Accountability:
The Software Automation Analyst reports to the Desktop Management Operations Manager. The Software Automation Analyst is responsible for applying software packaging/sequencing techniques to application and configuration changes, resulting in efficient, automated, distribution processes, that will reliably run in the Client's managed desktop environment.
Specific Accountabilities:
1. Designing, creating, and maintaining programs and scripts to setup business applications, product patches, and updates, to thousands of managed desktops, across many business units, as a seamless, consistent process.
2. Represent the team in coordinating desktop system changes with other support teams, business units, developers, and external vendors.
3. Provide support to the many technologies in use within the Client Environment such as software licensing, security templates, Group Policy, DFS, software automation and distribution.
4. Have a role in the evaluation, and implementation of new technologies/services for software packaging and desktop management.
5. Understands and demonstrates the willingness to promote Acrodex's vision and values
Qualifications (Education/Experience/Skills & Abilities)
1. Diploma in related field or experience necessary
2. Effective communication and business writing skills
3. Experience with Business and functional reporting.
4. Experience with ITSM
5. Experience with supporting Windows XP Professional & Windows 7
6. Experience with Scripting tools such as WinBatch, MS Visual Basic, Wise, Installshield, AdminStudio
7. Experience with application packaging/sequencing for central distribution or application virtualization
8. Knowledge and experience of MS Windows security technologies such as ADS, file and registry ACLs
9. Experience and skill in troubleshooting and problem resolution for software and hardware issues
10. Preferred:
a. ITSM Remedy Queue Management
b. TIL V3 Foundations Certification
c. Ability to develop strong technical documentation and training packages.
d. Experience with Change Management Approval processes.
e. AppV, Sequencing, VMware Knowledge
Should you have interest and are qualified for this exciting opportunity, please submit your covering letter and Resume.
We thank you for your interest in this opportunity however, only applicants short-listed for interview will be contacted.