Description
Voice Network Engineer (VoIP/VOIP) - Antwerp Region
6 months
Primary Tasks and responsibilities:
Development and support of the existing PBX environments
You team up with operations and development teams
High level support to the Voice Operation Engineers, Helpdesk and end users in case of non-routine problems (eg software bugs, hardware bugs, hardware problems, configuration problems etc.)
Participation in the creation of standard procedures (SOP'S) on behalf of the daily operational environment to offer solutions for problems and actions that can be solved on a routine basis
Design new infrastructure solutions, and introduction of new applications, taking the client Standards and Strategy, the expectations of the customers and their budgets into account
You will work on Projects in which you maintain professional contacts with customers, suppliers and IT Professionals in order to analyze their needs and transform them into concrete and feasible actions. On the one hand guarding that these fit the general strategy of the company and on the other hand making sure that the supplied service meets the agreements in the form of Service Level Agreements between ITS and the customer
Technical profile requirements:
A broad experience in Voice, preferably in large international environments
Familiar with Nortel, OTM, MMail, Octel, Call pilot, Symposium, ACD Symposium Scripting, Succession and Vo/IP
Familiar with ISDN, MCDN, DSL, SDH, SIP, H323 and other protocols
Experience with DID number plans, CDR reporting and Leased Lines
Broad experience and ditto knowledge in cabling Cat 5e, Cat 6, Cat 7 and fiber cabling
Experience with measuring instruments such as Fluke cable testers, ISDN and PRA testers
Contact Center knowledge
Environment Development Tool(s) and Platform(s):
VVT cabling, Cat 5e, Cat 6, Cat 7 and fiber cabling
Avaya/Nortel PBX, Meridian Mail, Call Pilot and Octel VoiceMail, Smile, Avaya/Nortel Symposium Contact Center, Phonex, Paging, GSM, VO/IP
Cisco Voice
TDM, ISDN, TCP/IP, QoS, DECT, SMS, DSL, SiP, H323
Telephony cabling, ISDN and Fluke cable testers
Leased Lines, ISDN