Description
Role: Site Infrastructure Leader
Location: Madrid, Spain/Freiburg, Germany (Your Preferred)
Duration: 3-6 months+
Job Requirement:
- Experienced in the provision of customer services in an IT related surrounding.
- Must have a broad level of understanding surrounding IT systems (ie, desktop, networks, Servers) and professional service provision.
- High level of expertise supporting desktop operating systems & common Office & productivity applications
Definition & Responsibilities
- Single Point of contact for RIL Organization for allocated sites as well as single point of contact for EUS and/or desktop support related issues.
- Escalation point for local infrastructure IT issues
- EUS Hub Leader - managing the program locally, checking performance, checking inventory lists, managing the onsite EUS engineer team.
- First line escalation point for helpdesk issues not being resolved
- Validated systems change control approval - aware of compliance related changes and the impacts of same
- Shares knowledge on the different infrastructure related SLAs with the local community
- Handles site related end user communication on infrastructure changes/issues in local language where applicable.
- Dotted line reporting to the RIL
- Highlight the need for changes in resource requirements within normal operations
- SIL to talk with the RIL periodically to get knowledge on ongoing activities and IT projects which will impact the site; to be able to lead or coordinate the efforts when needed
- Budgetary support where applicable
- Accountable to the RIL for local budget
- Coordinate Co-location and moves, adds, change activities of IT infrastructure and assets
- Contact point with indirect sourcing (to negotiate with local vendors and purchases) for IT and Telecom related queries or support.