IT Operation Manager

HK  ‐ Onsite
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Keywords

Description

Key Responsibilities

    • With a big picture in mind, the MS/ITO Operations Director shall have an in-depth knowledge of Managed Services Business trends globally and able to assess competition in the field of Telecommunications/IT Infrastructure & Application Services.
    • Performs demand analysis for targeted clients to identify Managed Services/Outsourcing opportunities that covers all Telecommunication/IT Business & Operational functions including Business Support Systems (BSS), IT Services, Application Development & Maintenance, Network & IT Tools predominantly in the Telecommunications and IT Operations space.
    • Shall perform in-depth analysis of clients overall strategic direction and understand/translate client's pain points for effective solution development.
    • Develop an Operational organization which introduces innovative moves for key challenged areas and steering towards the Customer's business vision.
    • Supplement the Operations solution with winning propositions in-line with Managed Services disciplines.
    • Ability to articulate the proposed operational solution to customer s CxO levels convincingly.
    • Acts as the solution lead; challenges complex and conflicting business needs and reconciles them in a valuable solution. Integrates functional, technical and organizational concepts and objectives into a coherent overall solution.
    • Participate & Lead in between Sales pursuit (Pre-Sale Solution Development, Bid Management, Contract Negotiation, SLA/KPI developments, SOW creation, Due Diligence, Transition & Operation Solution Development)
    • May be responsible to lead the due diligence phase of pursuit and to validate/revise the solution as necessary

    Requirement:

      • Bachelor Degree or above in Information Systems Management is required for the position
      • Minimum 8 years' experience in the telecoms industry or managed services operation
      • Minimum 10 years' experience in IT service delivery or managed services operation
      • Familiar with operator's framework, process, business and operations
      • Be able to work both independently and collaboratively with other teams, business units and business partners to achieve a cohesive Transformation Solution.
      • Strong Telecoms or IT industry experiences and broad knowledge in processes and tools
      • Strong problem solving skills, quick learner and self-motivated team player
      • Strong leadership, drive, initiative & assertive skills
      • Excellent written and & oral communication skills in English.
      • Former CIO, CTO, Operations Director of a Telecom operator preferred.
      • Willing to travel extensively.

      Start date
      n.a
      From
      First Point Group
      Published at
      05.07.2013
      Project ID:
      562455
      Contract type
      Freelance
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