Description
Responsibilities:• Promote a dynamic customer service team that can effectively cope with the changing and challenging I-Gaming environment
• Extract, analyse and identify underlying trends
• Develop and implement systems designed to attract and retain players
• Act as the main escalation point for customer service executives
• Identify and communicate day to day operational opportunities and challenges
• Create and run monthly incentive programmes to improve motivation and performance
• Report key metrics clearly and concisely to management
• Analyse progress and implement corrective action to effectively address variances from strategic plans and KPIs
Requirements:
• Willing to relocate to Malta
• Analytic skills
• Leadership qualities
• Excellent organisation skills
• Strong presentation and communication skills
• Ability to work under pressure and take a proactive approach to all aspects of the role
• Knowledgeable in I-Gaming products and regulations
• Result driven
• Self-motivated, self-reliant
• Ability to acknowledge feedback, solve business problems and drive through the required change
• Focus on continuous improvement and learning – for self and other team members
If you are interested, please send your CV to