User Experience Manager

Hampshire  ‐ Onsite
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Keywords

Description

User Experience Manager

6 Month Contract
£Negotiable

Havant, Hampshire commutable from Portsmouth, Southampton, Brighton, Bournemouth, Guildford, London

Description:

Role Description:
To set the agenda for exceptional digital user experience with in the digital team by maintaining a strong customer focused and principled approach to experience design. To promote and develop great customer experience within the wider user experience team by providing thought leadership and be the subject matter expert for the project.

Key Responsibilities:

" Develop the User experience frame work inline with the brand and the digital agency strategy to deliver brilliantly simple at all time through all digital platforms
" To embed the framework within the User experience team and content team so that all project are developed in accordance with the framework
" Maintain an in depth knowledge of the User experience best practice and maintain the projects alignment with this at all times
" Manage the development of each User experience initiative within the project.
" Manage the development of A/B and multivariant testing processes and procedures
" Manage the use of user and or customer testing through in house or external parties user test services.
" Maintain all digital accessibility compliance within the live sites and during the development of new services

Additional Role Requirements:

" Work directly with the digial design agency to define and maintain the User experience guidelines and interactive pattern library for all devices with the digital eco system
" Manage the user experience teams day to day project delivery post launch
" Report on the performance of user experiences within the website working with the analytics team to review and refine reports on performance.
" Work with our third party customer satisfaction specialists to prioritise the improvement of experiences based on the data provide on a monthly basis

Key Decisions:

" To define and maintain brand and experience alignment at all times
" Maintain alignment with and cascade the User Experience design principles across all projects
" Review all user experience deliverables for brand, principles, compliance, legal and regulatory standards.
" Review all content deliverables inline with the content approval process on a monthly basis for adherence to the brand and user experience principles.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Start date
ASAP
Duration
26 weeks
From
ARM - IT
Published at
06.07.2013
Project ID:
563238
Contract type
Freelance
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