Description
Position Summary:
Under minimal supervision, serves as a lead consultant for physical and logical security systems administration for Federal Reserve System which includes infrastructure of distributed computing and LAN equipment.
Job Duties and Responsibilities:
Install, upgrade, maintain, configure, and program security systems for both local and System level applications. Provide Tier 3 support and act as escalation point for Tier 2 support. Configure, program and manage security for applications outsourced to both internal service providers such as server/storage operations, local- and wide area network operations and engineering, as well as to external vendors. Coordinate maintenance activities with third party entities. Provide Tier 3 support and act as escalation point for Tier 2 support. Monitor and respond appropriately to alerts and escalate issues as needed. Provide input to third party entities on troubleshooting efforts to standardize and methodize procedures and to streamline processes. Research, analyze and design complex/unique security technology solutions. Participate in planning and execution of intra-district projects and inter-district projects. Configure and maintain hardware prevalent throughout the FRS system in support of the Video Surveillance and Physical Access PMO Diagnose and resolve complex incidents and document actions taken and suggest necessary changes in the Remedy system. Update National Service Desk (NSD) Wikis, as needed. Plan and implement technical change requests using the Remedy system. Participate in district change management meetings. Provide input/feedback to the district's change management process. Determine how other indirect environment changes could affect supported applications, and develop coordinated implementation planning as needed. Participate and/or act as a lead resource on multiple, complex technology projects while balancing operational work. Research and implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and application integrity of both support security and specialty applications. Ensure application availability by maintaining hardware and software integrity through capacity planning to meet changing demands. Train and coach district System Administrators, Technicians and Analysts. Travel occasionally - up to 15% of the time. Proficient in access control systems, such as GE Picture Perfect, Facility Commander. Software House C-Cure/Andover Continuum Working knowledge of surveillance equipment, including cameras, Digital Video Recorders, Network Video Recorders, Card Readers, Motion detectors, and intrusion alarms. Experienced with delivering solutions that meet defined enterprise standards for security and controls, as well as commercial/industry standards such as COSO, Sarbanes/Oxley, PIV-I, and EIA/TIA guidelines Proficient in operating systems, such as Windows Server, Linux, Unix Working knowledge of database systems, such as Informix, SQL, MySQL and Oracle, and in the storage systems and practices used to deliver these systems in an enterprise setting. Working knowledge of Scripting products, such as Bash scripts, Visual Basic Scripting, DOS scripts, SQL scripts and PowerShell. Working knowledge of Microsoft Group Policy, Active Directory, file/share permissions Basic understanding of DNS, DHCP and WINS. Basic knowledge of ticketing systems, such as Remedy. Basic knowledge of Microsoft Office products. Basic understanding of the TCP/IP protocol suite. Basic understanding of backup/recovery methods. Basic knowledge of work aids, such as blue prints, schematics, and wiring, topology and rack elevation diagrams. Basic knowledge of basic hand tools and electrical diagnostic tools, such as multi-meters, toners and punch-down tools. Education and Experience/Certifications:
B.A., B.S., or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science or related field of study with demonstrated experience; or equivalent experience.
Additionally, highly preferred:
Software House C-Cure 9000 certification Helpful:
L-3 Communications Certification NICE Vision 2.5 Certification MCSE or MCITP