Description
Key Responsibilities
- With a big picture in mind, the MS/ITO Solution Architect shall perform in-depth study of Managed Services Business trends globally and assess competition in the field of Telecommunications/IT Infrastructure & Application Services.
- Performs demand analysis for targeted clients to identify Managed Services/Outsourcing opportunities that covers all Telecommunication/IT Business & Operational functions including Business Support Systems (BSS), IT Services, Application Development & Maintenance, Network & IT Tools, operation model and cost.
- Shall perform in-depth analysis of clients overall strategic direction and understand/translate client's pain points for effective solution development.
- Acts as the solution lead; challenges complex and conflicting business needs and reconciles them in a valuable solution. Integrates functional, technical and organizational concepts and objectives into a coherent overall solution.
- Participate & Lead in between Sales pursuit (Pre-Sale Solution Development, Bid Management, Contract Negotiation, SLA/KPI developments, SOW creation, Due Diligence, Transition & Operation Solution Development)
- May be responsible to lead the due diligence phase of pursuit and to validate/revise the solution as necessary
- May be responsible to lead the Operation Readiness Testing & Assessment in Transition phase.
Requirement
- Bachelor Degree or above
- Strong background with IT Operations or Telecom Business Operation Services
- Mandatory minimum 5 years experience in Telecommunication industry
- Familiar with operator's framework, process, business and operations
- Mandatory minimum 5 years experience in ITSM (IT Service Management) consulting & implementation
- Be able to demonstrate consultative services selling experience, business and industry insight skills
- Experienced in long term opportunity development & progression
- Strong IT industry experiences and broad knowledge in IT infrastructure & Telecommunication Applications - Business Support System.
- Strong problem solving skills, quick learner and self-motivated team player
- Strong leadership, drive, initiative & assertive skills
- Excellent written and & oral communication skills in English.