Description
Responsibilities may include but not limited to:
- Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups
- Perform deployments and installations for systems as needed
- Represent the team in small to medium projects as the technical lead, performing architectural services and guiding other team members in the management and execution of tasks related to this project
- Represent the team in small to large projects, performing the execution of various tasks in support of these projects
- Develop processes and procedures to deploy software and configurations into production environments
- Multi-task and manage multiple environments
- Provide 24x7 on-call support and troubleshooting as part of a rotation
- Work outside regular office hours occasionally
- Coordinate and communicate with team members, help desk, and others
- Prepare status reports for the manager
- Handle multiple projects and implementations
- Troubleshoot problems quickly and effectively
Qualifications:
Knowledge of supporting applications in a business environment
Strong Windows background, with some Linux Experience with lightweight web frameworks (python, ruby, etc.)
Experience with production support level applications (working with ticketing systems, customers, change control systems, quality control, etc.)
Change Management systems experience (Git, CVS, SubVersion)
Familiar with risk and issue management issues, including: intrusion detection, VPN, secure Shell, networking, network infrastructure, Remedy trouble ticketing, security software, Cisco, and networking
Experience with reading and writing Scripting languages, especially Perl and python.
Strong sense of software and system design principles and domain modelling.