Case Handler

Lancashire  ‐ Onsite
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Keywords

Description

We are currently recruiting for several Case Handler's for a project based in Manchester City for a well known financial services provider.

The role is to investigate, assess, reach a conclusion, perform accurate calculations and provide a high standard of customer service on individual cases in line with relevant product, procedural and regulatory requirements.

KEY DUTIES & RESPONSIBILITIES INCLUDE:-

- Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate
- Liaise with the customer and other parties as appropriate via various media (eg written, telephone), ensuring a complete record of all information gathered or given is maintained.
- Weigh up all relevant evidence in line with current guidance and procedures
- Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator
- Acquire information as necessary to perform accurate redress calculations
- Perform accurate redress calculations using the relevant support tools in line with client and regulatory guidelines
- Produce a written response for the customer ensuring a high standard of communication is achieved at all times.
- Handle all follow up enquiries and administration in an effective and efficient manner.
- To achieve and maintain full accreditation in line with set quality model/standards
- To achieve set targets in line with required quality and output standards, pro-actively reporting emerging issues
- Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.
- To assist when necessary members of your team with complaint resolution

If you are a graduate and/or have financial services experience then we want to hear from you. Please send your CV ASAP or for further information please contact Zowie or Louise.

Please be aware this post is due to start beginning of August and interviews will be conducted Tuesday 16th July, please ensure you are available for these dates.

Blue Arrow is one of the UK's largest recruitment businesses, dedicated to providing bespoke staffing solutions through a network of specialist branches and on-site locations. For over 50 years, our priority has been to work in partnership with our clients and candidates to secure long-term relationships.

Blue Arrow provides an extended range of permanent and temporary recruitment services to a variety of public and private sector clients in the following areas:
Catering and Hospitality
Secretarial and Admin
Driving
Industrial and Manufacturing
Distribution and Warehousing
Start date
n.a
From
Blue Arrow
Published at
13.07.2013
Project ID:
567107
Contract type
Freelance
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