Description
We are seeking a Customer Service Rep for a 6 month contract position in Adams, WI.
High school diploma minimum; 4 year degree preferred and at least 2 to 4 years industry experience. Corrguated experience a plus.
Essential Duties and Responsibilities include the following:
Communicate as required with external customers to assist in meeting their needs. Attend meetings, manage administrative aspects of customer interaction, and support sales in handling customer requirements.
Gather customer requests for Design and/or pricing. Assist Sales in providing complete Project Request forms. Assist Designers in obtaining information required to respond to customer requests.
Provide complete specification packages to Estimating to get costs and prices for materials and Assembly. Obtain estimates to provide new costs when quantities change or customer reruns items.
Develop sell prices with Sales and provide quote letters to customer.
Ensure that costs of items are properly captured and included in the item file within RTMD's system. Provide clarification and support as necessary during order fulfillment to ensure customer needs are met.
Set up item masters in the AS400 system. All information should be accurate including description, customer number, customer item number, cost, cross reference. Ensure that all costs associated with an order are captured and included in the standard cost on the item file.
Enter purchase orders to include correct pricing and specifications; delivery date
Enter Sales Orders and Ship Orders to facilitate shipping and billing, ensuring correct pricing, billing address, shipping address, end date and order quantity;
Validate order quantities produced, shipped and invoiced and ensure that all billing for materials, tooling, assembly or other charges is completed; close orders as appropriate
Work collaboratively and effectively with cross-functional counterparts to respond to customers, complete orders, improve processes, and enhance company performance.
Other duties as required
Interested candidates please email your Resume.