Description
Responsibilities- Post-sale installation, optimization, maintenance, and management of mobile communication systems
- Focuses on maintaining optimal performance levels across an integrated system
- Primarily focused on trunking concepts - basic networking familiarity for the support of consoles, data, and other products
- Manages maintenance and customer service needs spanning multiple products integrated into a single system configuration
- Performs system hardware and software installations on a project basis, and manages customer service needs through routine system maintenance on trunked and conventional systems, data networks, and dispatch centers
- Provides primary point of contact for 2-10 customer sites as well as infrastructure backup for other technologists
- Perform routine maintenance and troubleshoot system issues to ensure system availability
- Performs system hardware and software installation and optimization
- Provide technical assistance to others
- Coach others in use of PC based tools
- Manages system availability through routine system maintenance and performance monitoring
- Supports the interfaces of larger systems as well as the LAN/WAN and microwave link networks, trunked systems, integrated network systems, and communication hubs
- Provides primary point of contact for 2-5 customer sites that require end-to-end performance monitoring and management. May also be dedicated support providing system maintenance or management for a single customer
- Coaches others in troubleshooting with computer based tools
- Investigates opportunities to use new tool solutions
SKILLS Requirements
- Associates Degree/Technical certificate/military training/Project Management certification and 6 years technical work experience (at least 2 years in project management)
- Understands secure trunking and Client Server networking concepts
- Understands technology, system interfaces, and functionality of the system
- Understands requirements of system optimization, verification, and audit testing in ensuring system performance
- Advanced knowledge of computer systems
- Intermediate knowledge of networking
- Intermediate knowledge of hardware and software tools available for both RF and networking
- Ability to use computer to perform diagnostics remotely or locally across a network
- Ability to learn to use computer operating systems and common application for characterizing and resolving issues for multiple technologies (Example: Unix, DOS, NT, Windows 98 and 2000)
- General/Intermediate knowledge of computer systems including hardware, operating systems, and applications required for troubleshooting, characterization and resolution of issues for technology of responsibility