Description
Customer Support
Skills: Customer Support experience, Strong communication skills, call center experience, Remedy a big plus; immediately available for the next 6-7 weeks.
Summary:
The Customer Portal Support Team currently supports and manages 25,000+ Technology Services customer accounts via the Customer Portal website. We are seeking an experienced, self-directed individual to provide first level support/team lead responsibilities in a call-center environment. Our client is a leader in the Healthcare IT solutions industry and supports organizations as they address their challenges. This is a 6-7 week contract that may potentially extend, based on performance.
Responsibilities:
- Responsible for providing Tier 1 technical support for customer calls and emails. Utilizes the Remedy application to create and escalate support tickets.
Qualifications:
- 1+ years experience in customer support
Additional Knowledge & Skills Preferred skills:
- 1-3 years of support experience preferred
- A working knowledge of troubleshooting issues related to login, registration and password resets.
- Working knowledge of Microsoft Office.-Knowledge and experience with BMC Remedy AR System (Call Tracking System)
- Excellent interpersonal skills, communication ability, analytical skills, troubleshooting skills, verbal and written
- Ability to handle customer concerns with a positive attitude while producing optimal results. Works well and maintains composure under pressure
- Ability to resolve a large percentage of all calls logged into the helpdesk
- Able to work and contribute to a team environment
- Able to multitask in fast-paced, CUSTOMER-FOCUSED environment with excellent customer service skills
Education - High school diploma, vocational training or equivalent Or 4-year degree in computer science or related field or equivalent experience