IPT Senior Specialist

Comunidad de Madrid  ‐ Onsite
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Keywords

Description

IPT Senior Specialist IPT, CUCM, UCCX, UCCE, Unity, CCNP

Responsibilities:
Responsible for recurring support and administration activities in the telephony environment to ensure service levels are met
Processes all reported incidents and call tickets, provides 2nd level technical support for telephony incidents
Manages and maintains voice component inventory
Coordinates and/or performs upgrades to telephony system components
Manages and administers auxiliary telephony components and third party applications
Coordinates with vendors and third party suppliers for external services
Run complex project at Regional (EMEA) Level on IPT and Contact Center area
Ability to troubleshoot complex issue on CUCM and UCCX/UCCE

Technical Knowledge Required:
at least 6 years of experience with Cisco CUCM v.6 and v.8
at least 6 years of experience with Cisco UCCX
Experience with Cisco Unity and Unity Express
Cisco CCNP Voice preferred

Language:
Good spoken and written English

Start date
ASAP
Duration
5 months
From
Darwin Recruitment
Published at
01.08.2013
Project ID:
576296
Contract type
Freelance
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