Description
Company Profile
This is an excellent opportunity for a technical minded individual to build and develop their career within one of the UK's leading high street banks. The purpose of this role is to monitor the end to end service processes and delivery, from receipt of data into the service through to customer reporting and satisfaction.
This role sits within the Human Resources Data Management Team and is ideal for someone looking to begin their career in data management.
Role Details
Responsibilities will include:
*Ensuring daily, weekly and monthly sign off of all operational controls and checks and that the correct level of governance is applied to all aspects of the service
*Daily creation and update of all employee related reports.
*Ownership, management and resolution of all areas of risk, ensuring incident management and escalation.
*Initiating ongoing process review and improvement to ensure service delivery improvements and efficiencies, ensuring correct procedures are adhered to for any implementation of change.
*Regular communication and reporting to our business customers and to our Vendors on service delivery, improvements and incident management, attending regular service reviews and promoting team functionality.
*Provision of regular MI and updates to all stakeholders.
*Manage and allocate team activities in the absence of the Service Line Leader ensuring service delivery is not impacted.
Your Profile
We are looking for you to demonstrate:
*Adherence to Controls and Governance.
*Operational processing capabilities.
*Communication skills, both telephony and written where applicable to the role.
*Dedication to Service Excellence.
*Planning & Organising Abilities.
*Confidence in Problem Solving & Decision Making.
*Commitment to Development of Self and Others.
Knowledge & Expertise
*Team player, with the ability to share responsibilities and activities and deputise for Service Line Leader where required.
*Communication skills - verbal, written & presentation where appropriate.
*Good keyboard & PC skills, including strong excel capability, enabling analysis of accurate MI and data compilation from various reporting tools.
*Ideally in-depth working knowledge of HR IT Systems to include SAP and Siebel.
How to Apply
To apply for this opportunity please submit your current CV, ensuring your experience is quantified, along with a comprehensive supporting statement detailing how your experience is suited to this role.
Successful applications will be contacted to discuss the role and begin the interview process. Unfortunately, due to high application numbers we are unable to provide feedback if your application has not been successful. Please note that we review applications as they are submitted and may close the vacancy early if we have filled all of our positions. We recommend submitting your application at your earliest opportunity so you don't miss out.
Reed Specialist Recruitment Limited is an employment agency and employment business.