Description
Voice and Data Engineer- Avaya/Cisco
Skills: Voice and Data Engineer, Cisco Networking, Avaya, VoIP protocols, PBX consolidation, MPLS Network
Summary:
The Voice and Data Engineer is responsible for engineering the organization's Network & Telephony environment. You need to have MPLS Network experience and at least 3 years experience with Avaya telephone systems, and will be developing an understanding of the present state and network/telephony interoperability as our client migrates in various phases from non-standard to standard operating environment. The successful candidate will have Cisco networking experience, and in-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and their performance from the edge thru the core of the network. You need to have a strong working knowledge of data communications and Internet knowledge including: TCP/UDP/IP, routing, tunneling, PPP, ATM, and mobile IP. Additionally, you need to be very organized, a team-player, and strong communicator. This position is a key contributor to the overall design, planning and implementation of network & telephony installations throughout the client's enterprise. This is a 6-8 month contract opportunity (client may consider contract to hire based on individual performance) in downtown Atlanta. Our not-for-profit client is staffed by professionals and millions of volunteers at more than 900 local offices nationwide. Apply now to work with this national organization.
Responsibilities:
- PBX consolidation will be primary responsibility
- Engineers voice systems; coordinates telecommunication maintenance functions to accommodate system users and minimize downtime for all sites across the enterprise
- Ensures compliance with all voice procedures
- Resolves problems as referred by the Network & Telephony Operations Staff (Level 3 support)
- Develop and maintains networking & telecom documentation
- Assist the network & telecommunications group in support of ongoing network & telecom improvement projects
- Coordinates with and assists vendors with software/hardware testing and installations
- Provide configuration changes and programming of all Genesys and Shoretel call center components
- Provide periodic progress report to communicate project status
Qualifications:
- Bachelor's degree or equivalent experience with a minimum 3 years related experience, increasing responsible voice communications administration experience
- Must have PBX consolidation experience
- Solid Cisco networking experience
- MPLS Network experience
- Excellent problem solving, organizational, analytical, interpersonal, oral, and written communication skills
- Ability to work under minimal supervision. Ability to interact with staff at all levels
Benefits:
As an Agile consultant, you'll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It's the best of both worlds! Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more.