Description
Everis is an employee-owned multi-national consulting company offering business and strategy advisory, solutions integration, technological applications maintenance and outsourcing services. Our consulting firm works within the banking, consumer goods and retail, energy and utilities, healthcare, insurance, media, manufacturing, public administration, telecommunications and tourism sectors. In everis the most important thing is people -and their all-round development. Currently, Everis has operations in 11 countries worldwide, and a professional staff of over 12.000 people.
We are looking for a process manager, to work within the ITIL Service Management team, mainly on Change Management & Service Level Management.
Change Management:
as change coordinator, you follow up every change, from creation in the tool till deployment in production, you ensure that the change is deployed according to the process in place (acceptance criterias) and you are the SPOC between the project leader and the deployement teams.
Service Level Management: you follow up the existing SLA's, you are responsible to produce al SLA's reports on a regular basis, you drive the discussions with the business partners or the providers around these SLA's and you are involved in the creation of new SLA's.