Description
- Proven experience of working in a Customer Service environment would be an advantage although not essential
- Data entry experience and high level of accuracy and attention to detail essential
- Proven experience of working with complex, emotive or technical issues
- Proven experience that illustrates that the individual has the ability to learn to use the systems appropriate to the role
- In depth experience of working in an environment limited by statutes or legal limitations
- Proven experience of working in a general office environment, preferably in a financial institution
In some areas proven experience of working in the department will be required due to the often technical nature of the work.
Desirable Experience:
- An extensive knowledge of one or more of the following statutes:
Elements of regulations relating to the Credit Card Industry
Elements of the Consumer Credit Act
Conditions of Use
Financial Services Act
Health and Safety at Work
Elements of Data Protection Act
Merchant Agreements
Laws and legal processes relating to role
- Extensive knowledge of the systems and processes of third parties used by department
Extensive knowledge of the central systems to which the department has access (ie Direct Debit and Clearing etc.)
Key Skills:
- Native/fluent Portuguese. Fluency in English required
- Telephone Technique
- Letter writing
- General keyboard and multi system usage
- Interpersonal sensitivity
- Negotiation skills
- Presentation skills
- Report writing/spreadsheets where needed
- Planning and Organization
- Decision making
- Ability to identify cross selling opportunities of products and services
- Customer Focus
- Adaptability
- Team Working
- Interpersonal sensitivity
- Taking Ownership
- Influencing
- A general awareness of the function of all Barclaycard departments
May require an extensive awareness and knowledge of the products, services, activities and systems of the branch network which can assist in the resolution of an issue.