Description
Position Overview:
The successful candidate will join a fast growing company who truly value their employees and offer excellent scope for professional development in a team of both Level 1 and Level 2 engineers.
As a Server and Storage Expert – Level 2, you will be responsible for working with Global IT teams to implement systems as well as maintaining, proactively managing and supporting systems such as SAN, NAS, Backup, VMware, Databases, Microsoft and Linux operating systems as well as other solutions that the business relies upon.
The Server & Storage Expert will have experience working with Windows XP & 2008, knowledge of Linux, Unix, VMWare versions 4 & 5. Experience of working with leading hardware vendors including, Netapp, Dell, VMWare, Microsoft in the management and support of infrastructure systems supporting business critical applications. The Server & Storage Expert will have experience working on the associated technologies, including;
- NetApp – FAS
- OnTAP, SnapManager & Data Fabric Manager
- SAN and Ethernet Networking
- Data Domain, VTL & NetBackup
- Vmware technologies: vcOps, VDI etc
- Rack & Blade Server Technology
- Linux/Unix/Windows
- Malware Protection, Patch Management & Monitoring
Specific Responsibilities and skills for Position:
- Working with Level 1 Support engineers when required
- Provides senior level support for the day-to-day support, upgrade path, monitoring and on-going maintenance of Enterprise Wide Infrastructure – Servers & Storage
- Working closely with management and colleagues to ensure that all phases of support, including installations, upgrades, software, hardware, operating systems and configuration issues are properly coordinated, monitored, tracked, resolved and managed under change management processes
- Maintains Security and Compliance of IT systems including implementation and execution of DR/BCP work program tasks
- Accountable for day-to-day progress against agreed deadlines, towards business objectives.
- Works on specific projects under direction from management and in conjunction with Technology Strategy
- Provide guidance, mentoring, assistance and development to colleagues on cross training and technical development of staff
- May be required to travel to other sites domestically and internationally.
- Must be quality orientated and ensure all work streams are aligned with company and IT compliance standards
- Work cross-functionally as a key contributor to the overall success of a global dynamic IT function to effectively guide projects from concept to deployment. Manage the planning, development, design, validation and implementation of assigned projects, including scope, work breakdown, schedules, budget and delivery
- Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position
Knowledge, Experience and Skills:
- Bachelor’s Degree in Computer Science, Information Systems, Business Administration or other related field is preferred
- RedHat Certified: Veritas Net Backup certification highly desired
- NetApp qualifications and certification an advantage. Previously member on large IT implementations/migrations, at least 5 years of relevant IT experience
- Previous experience working in a regulated environment with knowledge of Current Good Manufacturing Practices (cGMP), 21 CFR Part 11, Annex 11, and other regulatory requirements.
- Good verbal and written communication skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- The Server and Storage expert needs to be self-motivated and highly skilled in multiple technologies. They must be able to work independently and in a high performance team. . Must have a detailed working knowledge of the following technologies; Netapp, Dell, VMWARE, SAN, NAS, Netbackup, Data Domain, VTL, Microsoft and Linux.
Salary:
DOE - Negotiable