Description
Service Designer- Barcelona, Spain X 2 - Need Bilingual - Spanish + English
Pyramid's client is looking for Service Designer for their project in Barcelona, Spain. There are 2 open positions and ideally candidate should have hands on High & Low Level Designs.
Job Details:
Role purpose:
- The Service Designer will mainly be accountable & responsible for producing service wrap in the form of low level service design (constituent part of overall Low Level Design) on WON deals (post-sales)
- Responsible to ensure that the low level service design is linked to a baseline Requirement Matrix, High Level Design (HLD) and Low Level Technical Design
- Responsible to work closely with Service Architect/Solution Owner to support creation of the high level service design in pre-sales
- Contribute to the development of Customer's Solution Offerings, developing designs for new services, supporting service transition, operation and subsequent service improvements as part of the service life cycle
- Play a key role in promoting service management and ITIL processes within Customer and their customers
Key accountabilities
Core Tasks
- Producing service wrap in the form of low level service design covering what is required to deliver, operate and manage the Services offered to the customer; eventually covering How services shall be consumed
- Scope would include designing processes & reports/interfaces around tools/resources etc. for services that are instrumental in deliver, operate and manage customer solution such as Incident, Problem, Event, Change, Capacity, Availability, Asset & Configuration, Service Level Management and Request Fulfilment
- In addition, service designer also designs & documents how the customer solution will be monitored, reported, billed, how CMDB updation will happen & what service levels the solution will deliver (including SLA commitments, early life SLAs, any other KPIs, 3rd party service measurements etc.)
- Conduct customer workshops along with internal stakeholders to agree and finalize low level service design required for Service Management and Service Operations
- Responsible to create single technical agnostic service wrap/design for customer solution
- Negotiating and agreeing levels of service to be delivered ie SLAs, OLAs and underpinning agreements and ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets
- Work closely with Service Architect, Technical Solution Manager (TSM), Solution Design, Service Acceptance Manager (SAM), Solution Operations and Service & Contract Manager (SCM) while creating the low level service design and during early-life/handover
- Ensure that low level service design is enhanced/updated with any move/add/change/delete during the in-life of customer solution
- Work with any identified key third-party to supplement and support the delivery, operation & management of the customer solution
- Contribute into the high level service design or provide support to the Service Architect/bid team during pre-sales
- Engage with the solution owner and customers to define the service outcomes and performance characteristics as well as SLA commitments
Start Date: ASAP (Notice Period accepted for right candidate)
We have been asked to schedule the interview on Monday and Tuesday coming week so please send your updated CVs at the earliest.
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